FAQ
WHAT PAYMENT METHOD DO YOU ACCEPT?
We accept Paypal, Afterpay and Credit/Debit Cards
CAN I MAKE A CHANGE OR CANCEL MY ORDER?
You can contact us if you need to make any changes however once your order has been dispatched we are unable to make any changes to it. We are also unable to cancel any orders once they have been placed.
HOW CAN I TRACK MY ORDER?
You will receive a confirmation tracking email once your order has been dispatched with a link to view your shipping. Please look here for updates
WHERE DO YOU SHIP?
We ship worldwide.
DO YOU OFFER FREE RETURNS
All shipping must be paid by the customer when returning/exchanging a product. We will only cover shipping costs if there is an error on our end or the product is faulty.
DO YOU COVER TAXIES & DUTIES ON INTERNATIONAL ORDERS?
The customer will be responsible for any customs or import charges.
CAN I USE MORE THAN ONE DISCOUNT CODE AT ONE TIME?
Only one discount code or promotion can be used at a time, unfortunately our website platform won’t allow for more than this.
Shipping
Shipping Time Frames
Please Note:
These are estimated times from a third party and are subject to delays and changes.
Estimated shipping times (Business Days):
VIC: 2-4
NSW / ACT / QLD: 3-5
SA / TAS: 4-6
WA / NT: 7-12
Service: Aus Post Parcel Post
Express shipping
Estimated shipping times (Business Days):
VIC: 1-2
NSW / ACT / QLD: 2-3
SA / TAS: 2-3
WA / NT: 3-5
Service: Australia Post Express
Order tracking
You will receive a confirmation tracking email once your order has been dispatched with a link to view your shipping tracking number. Please get in touch here if you haven't received your tracking number.
Get in touch
Feel free to contact us at anytime. From styling advice to shipping information, we are happy to take your DMs and emails. hello@laywithme.com